Terms & Conditions for Online Flower Delivery in Harmondsworth

Welcome to Flower Delivery Harmondsworth: Terms & Conditions

Thank you for choosing Flower Delivery Harmondsworth for your floral needs. These Terms & Conditions (“Terms”) govern your use of our online flower delivery service in Harmondsworth and the surrounding areas. By placing an order with us, you agree to be bound by these conditions. Please review them carefully before making a purchase.

Scope of Application

These Terms & Conditions apply exclusively to online orders made for flower delivery services by Flower Delivery Harmondsworth. They apply to all customers residing in or requesting deliveries to Harmondsworth and all nearby areas serviced by our platform. If you have any questions regarding these Terms, please reach out via the contact form on our website.

Order Process

Ordering online with Flower Delivery Harmondsworth is simple and secure. To purchase flowers for delivery:

• Browse and select your preferred floral arrangements from our digital catalogue.
• Add chosen items to your online basket or cart.
• Proceed to checkout, providing accurate delivery details, recipient’s name, address, and contact information.
• Select your preferred delivery date and time, subject to availability.
• Review your order for accuracy and proceed to payment.

On completion of your order, you will receive an order confirmation by way of an on-site message and, where possible, an electronic receipt. This confirmation does not indicate acceptance. We reserve the right to decline your order for reasons including, but not limited to, stock unavailability, payment authorisation failure, or incomplete delivery information. Should this occur, we will refund any payment already made.

Payments

Payment for flower delivery orders in Harmondsworth must be made in full at the time of ordering. We accept major credit and debit cards and any other payment methods detailed on our website at the time of purchase. Prices for our floral products and delivery charges are clearly listed at checkout and are quoted in Pound Sterling (GBP).

All pricing includes VAT where applicable, unless otherwise stated. By providing payment information, you warrant that you are authorised to use the designated payment method. We reserve the right to cancel orders if payment cannot be processed or is later reversed for any reason. In such cases, a full refund will be issued.

Order Amendments and Cancellations

We understand that plans can change. If you need to amend or cancel an order for online flower delivery in Harmondsworth and surrounding areas, please notify us as soon as possible. Orders may be amended or cancelled provided your request is received before your order has been prepared or dispatched for delivery. Once an order is being processed or has already left our premises for delivery, it cannot be cancelled or amended.

If you wish to cancel or change your order, use the contact form on our website with your order reference number and details. Confirmation of a successful cancellation or amendment will be communicated to you. Any payments taken for successfully cancelled orders will be refunded in full, normally within seven working days.

Substitution Policy

Occasionally, certain flowers or materials may not be available due to seasonal or supply issues. In such cases, Flower Delivery Harmondsworth reserves the right to substitute products with those of equal or greater value and similar style and quality, ensuring the overall presentation and theme remain consistent. Substitutions will be made only where necessary, and any major changes will be communicated in advance where possible.

Delivery Terms

We pride ourselves on providing reliable and timely flower delivery in Harmondsworth and the wider area. Our delivery service operates on selected dates and within specific delivery windows, as indicated during the ordering process.

We make every effort to meet your requested delivery times, but occasionally circumstances outside our control—such as adverse weather, road closures, or high demand—may result in delays. We do not accept liability for delays beyond our reasonable control.

If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe location, with a neighbour, or at the door, unless otherwise specified within your delivery instructions. It is your responsibility to provide accurate and complete delivery details. We cannot accept responsibility for failed or delayed delivery due to incorrect or incomplete instructions.

Returns and Refunds

Flowers are perishable items, and unfortunately we cannot accept returns unless the products delivered are faulty or not as described. If your order arrives damaged or does not reflect your selected arrangement, please contact us immediately via our website contact form, ideally including photographs to support your claim.

All genuine complaints will be investigated promptly. Where we are at fault, we will offer a replacement, refund, or alternative satisfactory resolution, at our discretion. Refunds will be processed using the original payment method and will normally be credited within seven working days from approval.

Customer Responsibilities

By placing an order for flower delivery with Flower Delivery Harmondsworth, you confirm that all information provided is accurate and complete. You are responsible for ensuring someone is available to receive the delivery at the delivery address during the agreed window.

Limitation of Liability

To the fullest extent permitted by law, Flower Delivery Harmondsworth will not be liable for any consequential, indirect, or special losses arising out of or in connection with the use of our online flower delivery service. Our total liability to you for all losses arising out of your use of our products and services will not exceed the total amount paid by you for the relevant product(s).

We do not accept liability for any losses due to events outside our reasonable control, including but not limited to delay or failure caused by adverse weather, third-party actions, or supply chain disruptions.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including for death, personal injury, or fraudulent misrepresentation.

Intellectual Property

All content on our website, including text, images, arrangements, and product designs, are the intellectual property of Flower Delivery Harmondsworth or its licensors. No content may be copied, reproduced, distributed, or used in any manner without our explicit prior written consent.

Privacy and Data Protection

Your privacy is important to us. We handle all personal data in accordance with UK data protection legislation. Information you provide when ordering is used solely for the purposes of processing your order and providing effective flower delivery services in Harmondsworth and the surrounding region. For further details, please refer to our Privacy Policy on our website.

Complaints and Dispute Resolution

We strive to provide complete customer satisfaction. If you have any complaints about our online flower delivery service in Harmondsworth, please use the contact form available on our website, providing your order reference and an explanation of your concern. We will acknowledge your complaint and aim to resolve it promptly and fairly.

Force Majeure

Flower Delivery Harmondsworth shall not be liable for any delay or failure in performing its obligations due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, governmental action, or supply chain failures.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising from them are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts in relation to any disputes or claims (contractual or non-contractual).

Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time and without prior notice. Any changes will be posted on our website and take effect immediately for all subsequent orders. We encourage you to review these Terms regularly to ensure you remain aware of your rights and obligations.

Entire Agreement

These Terms, together with our Privacy Policy and any other expressly referenced documents, constitute the entire agreement between you and Flower Delivery Harmondsworth regarding the online delivery of flowers in Harmondsworth and the surrounding area. No other communication, representation, or agreement will have any effect.

Contact Us

Should you have any questions regarding these Terms & Conditions or your flower delivery order, please use the contact form on our website. We are committed to delivering beautiful flowers and excellent service throughout Harmondsworth and its environs.

Note: These Terms & Conditions apply to all customers placing orders for online flower delivery in Harmondsworth and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harmondsworth , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harmondsworth .

For assistance with orders, returns or account queries, please fill out the Contact Us form.