Our Returns, Refunds & Complaints Policy at Flower Delivery Harmondsworth
Your Fresh Flowers Guarantee in Harmondsworth
At Flower Delivery Harmondsworth, providing beautiful, vibrant, and fresh flowers is central to what we do. Our local Harmondsworth team carefully selects each bloom to ensure that every order meets our high standards, whether it’s for a home, business, or special occasion. We stand behind our promise of delivering fresh flowers guaranteed anywhere in Harmondsworth and neighbouring areas.
Damaged on Arrival Policy
We understand that receiving flowers in perfect condition is important for your occasion. If your flower arrangement arrives damaged or not as described, please contact us as soon as possible on the day of delivery. Our team will request a photo of the damaged item to help us assess the issue and improve our future service. Rest assured, if flowers arrive in a less-than-perfect state, we offer you the choice of a replacement arrangement at no extra cost or a full refund.
Freshness Window
Our commitment to freshness means we guarantee your flowers will look vibrant and last. We offer a 5-day freshness window from the date of delivery. Should your flowers wilt or deteriorate significantly within this time (despite being cared for according to our guidelines), please reach out immediately. These claims help us continue to serve Harmondsworth with the freshest flowers possible.
Refund and Replacement Options
Your satisfaction is our top priority. In the event of damage-on-arrival or a concern within our freshness window, you may choose from the following options:
- Full refund – The original payment will be returned to your method of payment once the claim is verified.
- Replacement arrangement – We will deliver a new arrangement similar in style and value to your original choice, promptly and without additional charge.
Please note, replacement or refund claims should be made within 24 hours of delivery for damage-on-arrival, or within 5 days for freshness concerns.
Complaints Process
We value your feedback and take all complaints seriously. If you are dissatisfied with your flowers, service, or overall experience, our process is simple and transparent:
- Contact us with your order number and a detailed description of your concern.
- For quality or condition issues, photos are helpful for swift resolution.
- Our team will review your concern and respond within one working day with a proposed solution, which can include a refund, replacement, or other remedy as appropriate.
Your satisfaction matters to us. As a trusted local Harmondsworth florist, our goal is to provide the highest level of customer care to both households and businesses in our community and the surrounding area.
Trusted Service for Local Harmondsworth Households and Businesses
With years of experience serving the Harmondsworth community, we take pride in building lasting relationships based on trust and reliability. We strive to make every flower delivery special, and when things don't go perfectly, we promise a fair, friendly, and hassle-free resolution.
Thank you for choosing Flower Delivery Harmondsworth. Your happiness with our flowers and service is the foundation of our reputation in the community.
