How We Protect Your Data

GDPR Privacy Policy for Flower Delivery Harmondsworth Customers

Introduction

This Privacy Policy explains how Flower Delivery Harmondsworth collects, uses, stores, and protects your personal data when you place orders with us in Harmondsworth and the surrounding districts. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with the UK General Data Protection Regulation (GDPR). This policy applies to all customers ordering flowers through our service in Harmondsworth and nearby areas.

What Data We Collect

When you place an order, interact with our customer service, or use our website, we may collect the following personal data:

Identity and Contact Information: such as your full name, delivery recipient’s name, postal address, phone number, and order details.
Order Information: including products ordered, delivery instructions, messages for recipients, and purchase history.
Payment Data: such as partial payment card details (last four digits only), payment amount, transaction time, and payment confirmation. We do not store full payment card details; all transactions are processed by secure, third-party payment providers.
Technical Data: including your IP address, browser type, device information, and interaction with our website, collected via cookies and similar technologies.
Customer Service Interactions: records of your communications with us, such as phone call summaries, order queries, and feedback.

Lawful Basis for Processing Your Data

Under GDPR, we process your personal data based on the following lawful grounds:

Performance of a Contract: Most personal information is processed to fulfill your flower delivery order, manage payments, and deliver products as requested.
Legal Obligation: We may retain certain transaction data to comply with legal and tax obligations.
Legitimate Interests: We may use data for analytics to improve our services or to respond to your enquiries, provided that these interests are not overridden by your rights or interests.
Consent: Where required, such as for optional marketing communications, we will obtain your explicit consent.

How We Use Your Personal Data

We use your data to ensure the smooth processing and delivery of your flower orders, to communicate with you about your order status, and to provide customer support. Technical data helps us to maintain website security, improve user experience, and assess the effectiveness of our site. If you have opted in, we may occasionally send you information about new products, special offers, or events relevant to Flower Delivery Harmondsworth.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected—typically, this means up to six years for order and transactional records to comply with legal and accounting requirements. Basic contact and order information is stored for no longer than necessary, and is securely deleted or anonymised once it is no longer required for the original purpose. If you have consented to receive marketing communications, your details will be kept until you withdraw consent.

Data Sharing and Processors

We may engage trusted third-parties (data processors) to help deliver our services, including:

Payment Processors: Secure external payment platforms handle all payment transactions to ensure your information remains safe.
Delivery Partners: Trusted couriers may be provided with the recipient’s name, address, and phone number to ensure timely delivery of your order.
IT and Website Services: External IT support and web hosting providers who assist with the maintenance and protection of our website and data infrastructure.

All third parties acting as data processors are contractually obliged to adhere to the same standards of data protection as Flower Delivery Harmondsworth and to process your data only on our instructions. We do not sell or disclose your personal data to unrelated third parties for their own purposes.

Your Data Protection Rights

Under GDPR, you have the following rights:

Right of Access: Obtain a copy of your personal data held by us.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict Processing: Ask us to suspend processing of your personal data in specific circumstances.
Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another data controller.
Right to Object: Object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: Where we rely on your consent, you can withdraw this at any time.

If you wish to exercise any of these rights, please contact us using the methods provided on our website or written correspondence address. We may request verification of your identity before processing your request to protect your privacy.

International Transfers

As a local business, your data is generally stored within the United Kingdom or the European Economic Area (EEA). In rare cases where data must be processed outside the UK or EEA, we ensure that appropriate safeguards are in place as required by GDPR to protect your information.

Data security is paramount at Flower Delivery Harmondsworth. Personal data is safeguarded by appropriate technical and organisational measures, such as encryption, regular security assessments, restricted access controls, and staff training in data protection. In the event of a data breach that may impact your rights or freedoms, we will notify you and the relevant authorities as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business processes, legal obligations, or customer feedback. The updated version will be published on our website, and material changes will be communicated where appropriate.

Contact Us

If you have questions or concerns about how we collect, use, or protect your personal data at Flower Delivery Harmondsworth, please contact us via the details provided on our website. We are committed to resolving your queries and ensuring that your privacy is respected at all times.